v12.0 HALLOWEEN FAQ

Coat Check

Coat check is available on site and is located on the Exhibition level.

Lost & Found

During the event:
Lost & found is located at the main coat check.

Post event:
Please email LostAndFound@vancouverconventioncentre.com the date you left the item, a description of the item and your contact information. Items found following events at the Vancouver Convention Centre will remain in Lost & Found for 30 days, after which time they will be donated to one of our designated charities.

Getting Here

Vancouver Convention Centre is located at:

1055 Canada Pl
Vancouver, BC
V6C 0C3

Transit

By Skytrain:

The nearest Skytrain stations to Vancouver Convention Centre are Waterfront Station & Burrard Station. Both stations are a 10-minute walk away.

Get home safe! The last Skytrain leaves Waterfront Station at around 1am. Information on first/last train times available at https://www.translink.ca/schedules-and-maps/skytrain. Visit translink.ca/tripplanner for your best and safest ride home. Additional transit service questions can be directed to 604.953.3333.

By Bus:

These bus lines have routes that pass near Vancouver Convention Centre: 19, 2, 22, 44, 7, R5

The Night Bus routes operate all night as well. More information on bus schedules can be found at https://www.translink.ca/schedules-and-maps/bus-schedules.

Visit translink.ca/tripplanner for your best and safest ride home.

Taxi & Ride Share

Taxi & Ride Share pick-up and drop-off is located at the front of the Vancouver Convention Centre, on Canada Place.

Parking

Nearest parking is in the West Building: Enter off of Canada Place, ½ block west of the Burrard Street intersection on the right-hand side.

Accessibility 

Raised ADA area is available for any patrons requiring wheelchair or special seating considerations. The accessible seating option is available to ticketholders using wheelchairs, crutches, or who have any other physical disabilities or injuries that will necessitate a seat or raised view for the show.

Any ticketholder who have special seating requirements should email LNWESTERNCANADAHELP@LIVENATION.COM with your ticket order confirmation number to request access to the accessible seating area. We recommend coordinating this in advance of the event. If needed, there will be a designated staff member available on site to provide some assistance. Accessible seating patrons who require an attendant are encouraged to purchase a ticket for their attendant and include mention of them in the email. There will be 1 attendant permitted per accessible seating patron in the designated seating area.

If you arrive at the show and do not find that the accommodations are adequate for your specific circumstances, please notify a staff member on-site to escalate your request.

Health & Safety

Health & safety is our number 1 priority. Medical stations and roaming teams are in place, be sure to note these locations upon entry to the event or ask event staff for help if needed.

Festival Health

Festival Health is an overarching term that provides education and resources on attending festivals and concerts safely (i.e. safe substance use & alcohol consumption). If you are feeling uneasy or have any questions about steps you can take for your health and safety at events - check out their station for more information or talk to one of their team members in the cool purple shirts!

Water Bottles & Hydration Packs

There will be free water stations on site for guests to fill their bottles. Water bottles cannot exceed 1 litre and must be soft-sided (squeezable). No glass & hard-sided bottles, including hard plastic, will be permitted.

Hydration packs are permitted - No metal or hard framing; must be soft-sided and squeezable. Cannot have more than 2 main compartments & 1 smaller compartment. Bladder cannot exceed 2L (litres) and must be empty & open for inspection upon arrival.

Smoking & Vaping

Vancouver Convention Centre is a smoke-free environment. There are no designated smoking areas. Smoking of any kind including the use of vaporizers (vapes), e-cigarettes, and vape juice or liquid is prohibited on VCC property. Smoking of any kind, or the use of alternative smoking devices, on VCC property will result in eviction without refund.

Camera Policy

Guests may use personal cameras (including Go-Pros) and mobile phones to take photos inside the venue. Cameras with detachable lenses are not permitted. Professional video cameras or video recording devices are not permitted at the event.

Cashless

This event is cashless. All major digital forms of payment are accepted, including Tap to Pay, Mobile, Debit Cards, Visa, MasterCard, American Express, Google Pay and Apple Pay. Cash payments will not be accepted.

Security Screening

Guests are required to pass through security screening upon entry to the venue. Screenings will include a bag check and/or pat-down search and/or metal detector screening. Refusal to submit to the security screening will result in denial of entry to the venue. Guests may be asked to provide picture ID based on observable concerns for public safety. Event security may deny entry for any public safety concerns. Any guest that is denied entry or removed for any violation of facility rules will not be issued a refund.

Illegal Items

Guests in possession of any illegal items or substances will be refused entry and/or removed from the venue. The guest will be required to surrender the illegal items to event security and/or relevant authorities, and may be subject to arrest by law enforcement.

Dress Code Prohibited Items

• NO costumes that resemble police, fire, security, or medical in any way

• NO handcuff

• NO glass or ceramic masks

• NO face makeup that makes you unrecognizable from your government-issued photo ID

• NO items resembling weapons or weapon accessories, real or fictional (including whips, lightsabers, axes, pocketknives, swords, guns, batons, fake weapons/props, etc.).

• NO violent props, including crops, whips, ropes, chains, or tethers.

• NO sharp metal spikes

Please remember that we are an inclusive community, and costumes/decorations should not misrepresent race, religion, or cultural heritage.

Prohibited Items

Prohibited items include any items, either legal or illegal in nature, where possession is restricted by Federal, Provincial, or Municipal law, regulation, or by the Event or Vancouver Convention Centre policy.

Prohibited Items are subject to change, and security measures may be increased at any time. These measures include, but are not limited to, a more thorough search of persons and property.

Guests entering the venue in possession of a prohibited item will be stopped and provided with two options: (1) leave the venue and store the item off site; or (2) dispose of the item in the provided garbage receptacles at the entrance. Staff will not hold items of dispose of them for a guest due to liability. The only exception is an item deemed to pose an immediate threat to safety and security, which security staff may seize for police if safe to do so.

Prohibited items include (but are not limited to) the following:

• Aerosol cans of any kind

• Animals (certified service animals are allowed but must be authorized by a security supervisor)

• Artificial noise makers, including megaphones and air horns

• Any bag larger than 6”x 9”, with the exception of clear bags up to 12”x 6”x 12”, 1 gallon clear plastic freezer bags or medically necessary or diaper bags

• Any item that can be used as a projectile, including but not limited to metal or hard sided water bottles

• Drones, remote-controlled aircraft/toys

• Fireworks/pyrotechnics, including flammable liquids or other incendiary devices

• Flag poles, totems, or poles/long sticks of any kind

• Flasks

• Gang or club clothing and/or gang or club support gear, including but not limited to banners, signages and flags

• Gas masks, frisbees or any other items which could compromise public safety and/or harm the reputation of the event.

• Glass of any kind

• Helium balloons

• Illicit drugs & substances, and/or illicit drug paraphernalia of any kind

• Laptops (tablets and tablet cases are permitted, however they will be inspected prior to entry)

• Laser pointers

• Markers, pens or spray paint

• Motorcycle or bike helmets

• Outside food & beverage, with the exception of medically necessary or prescribed items and personal amounts of factory sealed (unopened) snacks such as granola bars, protein bars, chips, etc.

• Perfume or cologne bottles

• POI, whips and other flow props

• Portable chairs or lawn chairs of any kind

• Pyrotechnics of any kind, including fireworks, sparklers or firecrackers

• Selfie sticks or GoPro apparatus

• Sharp objects, weapons (or items that can be used as a weapon), and potential projectiles of any kind - including but not limited to pocket knives, large spikes, heavy wallet chains, bats/clubs, etc.

• Signs, flags or displays that are offensive, racist, discriminatory, contain inappropriate language, or are religious, political or commercial in nature.

• Skateboards, rollerblades, roller skates, scooters, wheeled or motorized items intended to be ridden

• Sports equipment

• Stickers and flyers

• Substances that cause intoxication or impairment, including alcohol, illegal drugs, and derivatives of

• Tactical clothing or equipment

• Tents, large umbrellas, chairs or blankets

• Toy guns, water guns, slingshots

• Unsealed products or packages that show evidence of tampering (including opened or unsealed cigarettes/cannabis packs, unsealed feminine hygiene products, etc.).

• Walking sticks or canes of any kind unless it is a medically required mobility device

• Any other items deemed to be unsafe by venue management

Permitted Items:

• Cell phones and portable chargers/external batteries

• Cigarettes (must be sealed upon entry) and lighters. No smoking indoors!

• E-cigs/vapes (refillable liquid chambers OK, must be empty upon entry). No smoking indoors!

• Earplugs

• Empty refillable drink containers (NO Glass) *Must be 1 litre in size or smaller and soft sided (squeezable). Limit 1 per person 

• Fanny packs

• Glowsticks & glowing/illuminated costumes or jewelry

• Go Pro Cameras ONLY. NO Go Pro apparatus, including selfie sticks, are allowed 

• Personal sized hand sanitizer (100ml or less)

• Hydration packs. Cannot exceed 2 litre bladder. Cannot have more than 2 main compartments and 1 smaller compartment. No metal or hard framing; must be soft-sided and squeezable. Bladder must be intact and useable, empty and open for inspection upon arrival 

• Medically prescribed/required medications (must be in prescription container and verified with owner produced government issued photo identification), food and beverage items 

• Lip balm, lip gloss and lipstick (must be sealed upon entry)

• Non-professional flash/still cameras, handheld video devices under 6″ (Sony Action Cam, GoPro, etc.), 

• Personal cameras and mobile phones. No detachable lenses or zoom lenses 2 inches or greater 

• Sunglasses & hats

• Tampons and pads (must be sealed upon entry)

• Wet wipes (personal sized and must be sealed upon entry)

• 1 gallon clear plastic freezer bag 

• Any bag 6” x 9” or smaller 

• Any clear bag 12”x 6”x12” or smaller 

• Medically necessary bags or diaper bags for infant or young children

Fan Code of Conduct

Foundation is committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures.

• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.

• Harassment, including unwelcome or hostile behaviour, physical contact or sexual attention.

• Fighting or any other type of violence.

• Wearing or using clothing, signs, and banners which are offensive in nature.

• Excessive intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.

• Throwing objects or interfering with the progress of the event.

• Being in possession of alcohol not purchased inside the venue.

• Being in possession of weapons, illegal substances or any other prohibited items.

• Smoking (including e-cigarettes, personal vaporizers, and cannabis).

• Unpermitted access and breaching perimeters to the event areas or other restricted areas.

• Any other conduct that may be deemed by event organizers to be inappropriate or which may adversely affect the safety of persons, property, or disruption of the event.

Foundation will not tolerate any unsafe, offensive behaviour that violates our Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues or events. 

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.